Shipping Policy

1. Shipping Methods

We offer the following shipping options within the United States:

• Standard Shipping: 5-7 business days (Free on orders over $50, otherwise $5.99).
• Expedited Shipping: 2-3 business days ($9.99).
• Express Shipping: 1-2 business days ($14.99).

2. Processing Time

Orders placed before 2:00 PM EST on business days (Monday–Friday) will be processed the same day. Orders placed after 2:00 PM EST, on weekends, or on federal holidays will be processed the next business day. Please allow 1–2 business days for order processing before your chosen shipping method begins.

3. International Shipping

We ship to select international destinations. International shipping rates are calculated at checkout based on destination, package weight, and dimensions. Delivery times vary by country and typically range from 7 to 21 business days. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account and visiting the Order History section.

5. Shipping Carriers

We partner with USPS, UPS, and FedEx to deliver your orders. The carrier assigned to your order may vary based on your location, package size, and shipping method selected.

6. Lost or Damaged Shipments

If your shipment is lost, stolen, or arrives damaged, please contact us within 7 days of the estimated delivery date at support@moonharborco.co. We will work with the carrier to resolve the issue and may offer a replacement or refund.

7. Return Shipping

For returns, we provide prepaid return labels for eligible items within the 30-day return window. All returns must be sent to:

8. Contact Us

For questions about shipping, please contact us at support@moonharborco.co or call +1 213 212 7520.